Atlas support

Contact us

Email support@atlasnow.technology and we reply within one business day. Include the email on your account and, if you are reporting a problem, the device and app version you are using.

Getting started

Type or speak a question and Atlas answers out loud. Use the attach button to add images, PDFs or documents, and ask for a report to have Atlas generate a formatted PDF you can save to your account.

Cost and billing

New accounts get 10 messages, 5 logos and 1 video free. Atlas Pro is a $9.99 monthly subscription purchased on atlasnow.technology that unlocks unlimited use, hands-free voice and phone calls. You can cancel anytime from your account page; access lasts until the end of the paid month.

Account and data deletion

You can delete your Atlas account and all associated data at any time: open Settings, go to Subscription and account, then choose Delete account. Deletion is permanent and removes your threads, saved documents and profile. You can also email us from your account address and we will complete the deletion for you.

Privacy permissions

Microphone access is only used while you are speaking to Atlas, and photo access only for files you choose to attach. You can revoke any of these in your device settings; Atlas keeps working without them. Details are in our Privacy Policy.

Common questions

Atlas is not speaking. Check the voice toggle above the composer, make sure your device is not on silent, and confirm the volume is up.

A PDF I saved is missing. Saved documents live in your Documents library in Settings. They are tied to your account, so make sure you are signed in with the same email.

I hit a fair-use limit. Atlas is free and unlimited for normal use; during unusual traffic a fair-use limit may apply and it resets at midnight UTC.

Terms

Use of Atlas is governed by our Terms of Use, Privacy Policy and Refund Policy.